1. Who We Are
Rite Coach is a youth sports coaching marketplace based in New Jersey. Parents and guardians use Rite Coach to find independent private coaches. Coaches have public profiles organized by sport and location. Rite Coach staff run an internal admin console to manage the platform.
Rite Coach is the controller of the personal data described in this policy. You can reach us at support@ritecoach.com, by phone at 888.500.7775, or by mail at 111 Town Square Pl Ste 1238 #871738, Jersey City, NJ 07310.
2. Personal Data We Collect and Where It Comes From
A) Information you give us
- Account information: name, email address, password (stored only as a one-way hash), and whether you are a parent or a coach. If you sign in with Google, we receive your name, email address, and Google account identifier from Google.
- Coach profile information: profile photos, age, street address and ZIP code (never shown publicly), city, county, and state, biography, contact email, phone number, website and social media links, sports, experience, age groups coached, hourly rate, and certifications.
- Parent information: saved (favorite) coaches, and optionally a ZIP code and profile photo.
- Messages to coaches: the inquiries parents send to coaches through Rite Coach. These messages may include information about your child, such as age, sport, or skill level. Please share only what a coach needs to respond.
- Reviews: star rating and review text. Your name is shown publicly with your review.
- Support requests: name, email address, phone number, and your message.
- Newsletter: your email address.
- Consent records: which version of our Terms, Privacy Policy, and Coach Waiver you accepted and when, with the IP address and browser user agent at the time.
B) Information collected automatically
- Login and security data: session tokens, passkeys you register, and for staff accounts, two-factor authentication settings.
- Activity data: the last time you were active on your account.
- Usage and device data: pages viewed, clicks, referring page, browser and device type, and approximate location derived from your IP address, collected through the analytics tools described in our Cookie Policy.
- Email delivery logs: a copy of the emails we send you and whether they were delivered.
C) Information from public sources (unclaimed coach profiles)
To help families find coaches, Rite Coach staff may create a coach profile before the coach has joined, using information the coach or their business has already made publicly available, such as a name, sport, general location, website, social media links, and a public contact email. We email the coach an invitation to claim the profile or ask us to remove it. An unclaimed profile stops appearing in listings if it is not claimed within 14 days. See Unclaimed Profiles below.
D) Information from staff actions
We keep audit logs of actions Rite Coach staff take in the admin console, such as editing, deactivating, or deleting an account.
3. How We Use Personal Data
- Create and run your account, including sign-in, passkeys, and account security.
- Publish coach profiles and reviews so families can find and compare coaches.
- Deliver messages from parents to coaches.
- Send service emails, such as account, security, and claim-profile emails.
- Send newsletters and product updates if you subscribe. You can opt out at any time.
- Answer support requests.
- Understand how the site is used and fix performance problems.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
- Keep records of consent, enforce our Terms, and comply with the law.
We do not use personal data for targeted advertising, we do not build profiles of you to make decisions that produce legal or similarly significant effects.
6. How Long We Keep Personal Data
- Account and profile data: while your account is open.
- Deleted accounts: kept for a 30-day grace period so you can change your mind, then permanently deleted. Reviews you wrote stay on the coach's profile but are shown as "Former member".
- Copies of emails in our delivery logs: 90 days.
- Support requests: 2 years.
- Audit logs of staff actions: 2 years.
- Staff data export files: between 1 hour and 30 days, chosen when the export is created (24 hours by default).
- Consent records: 7 years, kept without your contact details after your account is deleted, so we can show what you agreed to.
- Newsletter subscription: until you unsubscribe.
- Unclaimed coach profiles: until claimed or removed at the coach's request or by staff.
We may keep data longer if the law requires it or to resolve a dispute or security incident.
7. Security
We protect personal data with reasonable administrative, technical, and physical safeguards. Data is encrypted in transit with TLS. Passwords are stored only as bcrypt hashes, verification codes are hashed, and staff two-factor secrets are encrypted. Staff access is limited by role and logged. No system is completely secure, so we cannot guarantee security. If a breach affects your personal information, we will notify you and the authorities as required by New Jersey law and other applicable laws.
8. Children
Rite Coach is for adults. You must be 18 or older to create an account. The Services are not directed to children under 13, and we do not knowingly collect personal data directly from children.
Parents may include information about their children in messages to coaches. Parents decide what to share, and we use that information only to deliver the message. If you believe a child has given us personal data, or you want information about your child deleted, email support@ritecoach.com and we will delete it.
9. Unclaimed Profiles
If Rite Coach created a profile about you from public information and you do not want it, you can ask us to remove it. Use the removal option in the invitation email we sent you, or email support@ritecoach.com with a link to the profile. We may ask you to confirm a code sent to the email address on the profile to verify the request. You can also claim the profile to take control of it, edit it, or delete it.
10. Your Privacy Rights
Wherever you live, you can use the tools below to access, download, correct, or delete your data and to opt out of marketing emails. Residents of some states have additional legal rights described in this section.
New Jersey residents
Under the New Jersey Data Privacy Act, you have the right to:
- Confirm whether we process your personal data and access it.
- Correct inaccurate personal data.
- Delete personal data you provided or we obtained about you.
- Get a copy of your personal data in a portable, readily usable format.
- Opt out of the sale of personal data, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects. We do not do any of these, but you may still make the request.
- Appeal our decision on your request.
We honor Global Privacy Control and other universal opt-out signals as a valid opt-out request. We do not process sensitive data for purposes that require your consent.
California residents
Notice at collection. The table below lists the categories of personal information we have collected in the past 12 months, the sources, and who we disclose them to for business purposes. We collect them for the purposes in Section 3, keep them for the periods in Section 6, and disclose them to the service providers in Section 4 and, for messages, to the coach you contact. We have not sold or shared (for cross-context behavioral advertising) any personal information in the past 12 months, including of consumers under 16.
| Category | Examples | From whom |
|---|---|---|
| Identifiers | Name, email address, phone number, account ID, IP address | Account holders, coaches, support and newsletter contacts |
| Customer records (Cal. Civ. Code 1798.80(e)) | Name, email, phone, street address and ZIP code (coaches) | Account holders, coaches |
| Characteristics of protected classifications | Age (coaches may list their age on their profile) | Coaches |
| Internet or other electronic network activity | Pages viewed, clicks, device and browser type, last-seen time, analytics events | All visitors |
| Geolocation (not precise) | City, county, state, and ZIP code you give us, general location derived from IP address by our analytics providers | Coaches, parents who add a ZIP code, visitors |
| Audio, electronic, or visual information | Profile photos | Coaches, parents who add a photo |
| Professional or employment-related information | Coaching experience, certifications, sports, age groups coached, hourly rate | Coaches |
| Sensitive personal information | Account login (email and password). We use it only to operate your account, not to infer anything about you | Account holders |
Sources are you, your use of the Services, Google (if you use Google sign-in), and public sources for unclaimed coach profiles. We do not use sensitive personal information to infer characteristics about you.
Your California privacy rights. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you have the right to know what personal information we collect, use, and disclose, to access it, to delete it, to correct it, to opt out of its sale or sharing, and to limit the use of sensitive personal information (we use it only for purposes the law allows, so this right does not apply). We will not discriminate against you for exercising these rights. California Shine the Light: we do not disclose personal information to third parties for their own direct marketing.
Residents of other states
Residents of states with comprehensive consumer privacy laws, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, and Rhode Island, generally have rights to access, correct (where the law provides), delete, and get a portable copy of their personal data, to opt out of sale, targeted advertising, and certain profiling, and to appeal a denied request. The exact rights and exceptions depend on your state's law. Some states let you request a list of the specific third parties we have disclosed personal data to; you can make that request using the methods below.
We offer the same request process to everyone, regardless of where you live.
11. How to Exercise Your Rights
- In your account: signed-in parents and coaches can download their data, edit their profile, and delete their account from their dashboard. Account deletion takes effect after a 30-day grace period.
- By email: send your request to support@ritecoach.com or call 888.500.7775.
- On our privacy choices page: Your Privacy Choices.
Verification. To protect your account, we verify requests by asking you to sign in or to confirm access to the email address on the account. We will not ask for more information than we need.
Authorized agents. You may use an authorized agent to make a request for you. We may ask the agent for signed written permission from you and ask you to verify your identity with us directly, unless the agent holds a valid power of attorney.
Response time. We respond within 45 days. If we need more time, we may extend this by another 45 days and will tell you why within the first 45 days.
Appeals. If we decline your request, you can appeal by replying to our decision or emailing support@ritecoach.com with the subject "Privacy appeal". We will respond in writing within 45 days (or the time your state's law requires) and explain our reasons. If you are not satisfied, you may contact your state attorney general, for example the New Jersey Division of Consumer Affairs.
Non-discrimination. We will not deny you service, charge you a different price, or give you a lower quality of service because you exercised a privacy right.
12. Global Privacy Control
If your browser or extension sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sale, sharing, and targeted advertising for that browser, and we turn off all analytics tools, whatever you chose in the cookie banner. You do not need an account for this to work.
13. Marketing Emails
Every newsletter and marketing email includes an unsubscribe link, and signed-in users can manage email preferences in their account. We will still send service emails, such as security, account, and transaction messages, while you have an account.
14. Changes to This Policy
Each version of this policy has a version number and effective date shown at the top. If we make a material change, we will post the new version here, and signed-in users will be asked to review and accept it before continuing to use their account. We will not apply a material change to data collected before it without your consent where the law requires consent.
15. Contact Us
Rite Coach
support@ritecoach.com
888.500.7775
111 Town Square Pl Ste 1238 #871738, Jersey City, NJ 07310